Careers at CyberPlat®

Customer technical support specialist

Main Duties:

• monitoring company’s service operation;
• conducting initial diagnostics of failures and taking steps towards reestablishing operation;
• interacting with service providers;
• consulting customers on questions concerning company’s business by means of forum, chat, phone, Skype, and email;
• consulting customers and company’s employees on technical issues of software operation;
• complaint management;
• progress reports

Requirements:

• 20-35 years old;
• degree or incomplete degree in IT;
• advanced PC user;
• experience of work with Unix systems, command line skills;
• accountability, responsibility, punctuality;
• clear articulation, literate Russian language;
• result-oriented;
• teamwork skills.

Conditions:

• work schedule is 5 days on, 2 days off from 9 a.m. to 6 p.m.;
• office is located at the Fili metro station;
• compliance with the labor code from the first day of work;
• benefits and compensations in accordance with the Russian labor code;
• friendly team;
• steady work in a prestigious company, opportunities for a professional and career growth;

Contacts: email: job@cyberplat.ru

Customer Support Manager

Main Duties:

• Attraction and consulting customers on the services rendered (Electronic Payment System).

Requirements:

• Male, age: 23-40 years,
• Degree, preferably in Economics/Engineering/High Tech
• Negotiation, communication and persuading skills,
• Knowledge of standard contract execution and management procedure
• At least 3 years of experience in sales (services promotion) or own business management experience.

Especially welcome: experience in high tech companies, telecom carriers and mobile operator dealers, or experience of work in a bank e-commerce department. Command of foreign languages will be an advantage, advanced PC user: MS Office, Internet, programming skills are welcome.

Personal characteristics: mobility, initiative, result-oriented personality, communication skills and salesmanship

Oracle DBA Administrator

Main Duties:

• Elaboration of new and development of existing web-services
• Supporting several ORACLE 9i bases
• ORACLE software installation
• Backup copying/data recovery
• Performance tuning
• Diagnostics and troubleshooting

Requirements:

• Education: Degree in Engineering  
• Work experience – at least 3 years
• Age: 25-50 years

PERL Programmer

Main Duties:

• Elaboration of new and development of existing web-services

Requirements:

• Good command of perl language (experience of programming, using perl, at least 3 years, knowledge of DBI, Template, Toolkit, LWP)
• Knowledge of regular expressions
• Data base interaction skills
• Ability to understand alien source codes
• At least 2 years WEB-application development experience
• Precision and responsibility
• Basic knowledge of HTML, CSS, JavaScript
• Age: 21-40 years
• Unix/Linux skills preferred, experience in mod_perl, XML processing, experience in development of the services operating under heavy workload

Technical Support Specialist

Main Duties:

• Supporting system operation in 24*7 mode (if you work on weekends you have days-off on week days) (evaluation and analyzing failures, identification of the reasons for the same and elimination thereof, operating capacity recovery)
• Telephone and email consultations for customers on technical issues: installation, setting-up and operating CyberPlat® system
• The company (CyberPlat® system) software-related problem solving over phone

Requirements:

• Education: Degree in Engineering or Undergraduate Student
• Windows and Linux (Unix) advanced user
• English - spoken
• Perl, HTML programming, customer relations, communication skills are welcome
• Age: 21-40 years